How To Install Xfinity Video Doorbell

Installing an Xfinity Video Doorbell enhances your home security and convenience. Here’s how to do it yourself.

Preparation

Before you start, gather the necessary tools and materials. You'll need:

Xfinity Video Doorbell kit (includes doorbell, mounting bracket, screws, and possibly a wedge kit)
Drill with appropriate drill bits for your doorframe material (wood, brick, stucco)
Screwdriver (Phillips head and flathead)
Wire stripper/cutter
Voltage tester
Level
Pencil
Ladder (if your existing doorbell is high)
Safety glasses
Gloves (optional)
Smartphone with Xfinity app installed
Wi-Fi network credentials (name and password)

Check that your existing doorbell system is compatible. The Xfinity Video Doorbell typically requires a voltage between 16-24 VAC. Use a voltage tester to measure the voltage at your existing doorbell wires before disconnecting anything. If the voltage is outside this range, you may need a different transformer, which is beyond the scope of this guide.

Must Read

Familiarize yourself with the parts included in your Xfinity Video Doorbell kit. Read the included installation guide from Xfinity. Keep the guide handy during the installation process.

Installation Steps

Step 1: Disconnect Power

This is the most important safety step. Locate your doorbell transformer, usually found near your electrical panel, furnace, or in the attic. Turn off the corresponding circuit breaker that powers the doorbell. Double-check that the power is off by using the voltage tester at the existing doorbell wires. If the tester lights up, you haven't turned off the correct breaker. Find the correct breaker before proceeding.

Step 2: Remove Your Existing Doorbell

Carefully unscrew the existing doorbell from the wall. Disconnect the wires from the terminals on the back of the doorbell. Note which wire is connected to which terminal (take a picture with your phone if needed). This will help you connect the wires correctly to the new doorbell. Ensure the wires do not fall back into the wall. If necessary, wrap the ends of the wires with electrical tape to prevent them from touching each other or anything else.

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Step 3: Install the Mounting Bracket

Position the mounting bracket on the wall where you want to install the new video doorbell. Use a level to ensure the bracket is straight. Use a pencil to mark the locations for the mounting screws. If you are using the wedge kit to angle the doorbell, install it behind the mounting bracket at this stage.

Drill pilot holes at the marked locations. The size of the drill bit will depend on the type of wall you have (wood, brick, stucco) and the size of the screws. If you're drilling into brick or stucco, use a masonry drill bit.

Attach the mounting bracket to the wall using the screws provided. Make sure the bracket is securely fastened.

Step 4: Connect the Wires

Thread the doorbell wires through the opening in the mounting bracket. Use the wire connectors (usually small caps) provided with the Xfinity Video Doorbell to connect the wires from your home to the terminals on the back of the doorbell. Match the wires according to the picture you took earlier, or refer to the Xfinity installation guide. The order of the wires typically doesn't matter for doorbell systems, but double-check the instructions to be sure. Ensure the connections are secure. Gently tug on each wire to make sure it’s firmly attached.

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Step 5: Attach the Video Doorbell

Attach the Xfinity Video Doorbell to the mounting bracket. Typically, this involves sliding the doorbell down onto the bracket until it clicks into place. Refer to the Xfinity installation guide for specific instructions for your model. Ensure the doorbell is securely attached to the bracket.

Step 6: Restore Power

Go back to your electrical panel and turn the doorbell circuit breaker back on.

Step 7: Set Up the Doorbell in the Xfinity App

Open the Xfinity app on your smartphone. Follow the instructions in the app to add the new video doorbell. This will typically involve connecting the doorbell to your Wi-Fi network and configuring its settings. The app will guide you through the process of entering your Wi-Fi network name and password. Follow the on-screen prompts to complete the setup.

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Step 8: Test the Doorbell

Test the doorbell by pressing the button. You should hear the chime inside your house, and you should receive a notification on your smartphone through the Xfinity app. Check the video feed from the doorbell to ensure the camera is working correctly. Adjust the camera angle if necessary.

Step 9: Customize Settings

Use the Xfinity app to customize the settings of your video doorbell. You can adjust the motion detection sensitivity, set up activity zones, and configure notifications. Explore the app to familiarize yourself with all the available features.

Practical Applications in Daily Life

Once installed, the Xfinity Video Doorbell can be integrated into your daily routine.

Home Security: Monitor your front door remotely, deter potential intruders, and review recordings of any suspicious activity.
Package Delivery: Receive notifications when packages are delivered and monitor them remotely to prevent theft.
Guest Management: See and speak to visitors remotely, even when you're not home.
Child Safety: Keep an eye on your children when they arrive home from school.
Elderly Care: Monitor elderly relatives who live alone and ensure their safety.

"The Xfinity Video Doorbell provides peace of mind by allowing me to see who's at the door before I open it, especially at night."

Consider setting up activity zones to focus on specific areas, like your driveway or porch. This reduces the number of unnecessary notifications you receive.

Troubleshooting Tips

If you encounter problems during or after installation, try these troubleshooting steps:

Doorbell doesn't ring: Check the wiring connections and ensure the power is on. Verify that the doorbell chime is working correctly.
No video feed: Check your Wi-Fi connection and make sure the doorbell is connected to the network. Restart the doorbell using the Xfinity app.
Motion detection not working: Adjust the motion detection sensitivity in the Xfinity app. Make sure the activity zones are properly configured.
Doorbell offline: Check your Wi-Fi connection. Restart the doorbell and your router.

If you're still experiencing problems, contact Xfinity support for assistance.